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Help Center New York, NY Submit a request Sign in -- New York, NY What safety protocols has implemented? Do I have to wear a mask to take a ? Are shared rides available in NYC? How can I report concerns about COVID-19 protocol in my ride? How many people are allowed per vehicle? What's 's policy regarding in-vehicle partitions? What is ? When and where does operate? Who is driving my ? What platform(s) is the app available on? How many people will I share with? How do I get the app? How do I create a account? Why does need my credit card number? Which commuter benefits cards can I use to pay for ? How do I pay for with my commuter benefits debit card? How do referrals work at ? How do I book a ride? Where do I wait for my ? How do I know when my will arrive? How much does a ride cost? Can I request a specific time for my pick up? What do vehicles look like? My driver was great! How can I thank them? How do I retrieve something left in a ? How do I reset my password? I'm not receiving my temporary password. I had an issue with my ride. How can I let you know? Why is my place-pin in the middle of the ocean? I am a wheelchair passenger. Do you have vehicles that can accommodate me? Can I ride with my pet? The Four Rules of Can my child ride with ? Can I smoke or use an electronic cigarette in my ? Can I eat in the vehicle? Chicago, IL Can anyone use Safe Ride? What is ? When and where does operate? Who is driving my ? What platform(s) is the app available on? How many people will I share with? How do I get the app? How do I create a account? What are the requirements to get a ride? My ride doesn't meet the requirements. What can I do? What should I do if I can't find my driver? How do I request a Safe Ride? Where do I go for my pick-up? Can I request a specific time for my pickup? How do I know which car is mine? What do vehicles look like? What measures is Safe Ride taking against COVID-19? My driver was great! How can I thank them? I think I left something in the car. Is there a lost and found? My phone died! Is my ride canceled? How do I reset my password? I'm not receiving my temporary password. Can I ride with my pet? The Four Rules of Can I smoke or use an electronic cigarette in my ? Can I eat in the vehicle? Can my child ride with ? Can deliver a package for me? Los Angeles, CA How do I contact ? What is ? When and where does operate? Who is driving my ? What platform(s) is the app available on? How many people will I share with? I don't speak English. Is there someone I can speak with to book a ride or create my account? I don't have a smartphone. Can I still create an account? How do I get the app? How do I create a account? Why does need my card number? How do referrals work at ? What is the Pass? How do I book a ride? Where do I wait for my ? How do I know when my will arrive? How much does a ride cost? Can I request a specific time for my pickup? My driver was great! How can I thank them? How do I retrieve something left in a ? How do I reset my password? I'm not receiving my temporary password. I had an issue with my ride. How can I let you know? Why is my place-pin in the middle of the ocean? Can I ride with my pet? The Four Rules of Can my child ride with ? Can I smoke or use an electronic cigarette in my ? Can I eat in the vehicle? I was charged a cleaning/damage fee - what is this? Jersey City, NJ What safety protocols has implemented? Do I have to wear a mask to take a ? Are shared rides available in my city? How can I report concerns about COVID-19 protocol in my ride? What's 's policy regarding in-vehicle partitions? How is handling contact tracing? What is Jersey City? Where does Jersey City operate? When is Jersey City’s service available? Who is the service available to in Jersey City? Is wheelchair service available? How do I contact Jersey City? How do I get the app? How do I create an account? How do I book a ride? How do I add an additional rider to my ride? How far will I have to walk to find my ride? How can I check how far away my driver is? I put in the wrong destination, is it possible for me to change it while on my ride? How do I know which vehicle to look for? How do I get in contact with my driver if I can’t find them? What should I do if my car was in an accident? I left something in my car, how can I get it back? I can’t login to my Jersey City app. What do I do? I forgot my password, how can I retrieve it? Why did I get charged a No Show fee? Why did I get charged a Cancelation fee? How can I setup or change my payment method? Zero Tolerance Policy Anti-Discrimination Policy Can children ride with Jersey City? How old must children be to have their own account and ride without an adult? Can I bring a pet with me in my ride? Washington, D.C. What safety protocols has implemented? Do I have to wear a mask to take a ? Are shared rides available in my city? How can I report concerns about COVID-19 protocol in my ride? How many people are allowed per vehicle? What's 's policy regarding in-vehicle partitions? What is ? Who is driving my ? What platform(s) is the app available on? When and where does Operate ? How many people will I share with? How do I get the app? How do I create a account? Why does need my credit card number? Which commuter benefits cards can I use to pay for ? How do I pay for with my commuter benefits debit card? How do referrals work at ? How do I book a ride? How much does a ride cost? Where do I wait for my ? How do I know when my will arrive? Can I request a specific time for my pickup? What do vehicles look like? Why is my account inactive? My driver was great! How do I thank them? How do I retrieve something I left in a ? How do I reset my password? I'm not receiving my temporary password. I had an issue with my ride. How can I let you know? Can I ride with my pet? The Four Rules of Can my child ride with ? Can I smoke or use an electronic cigarette in my ? Can I eat in the vehicle? Can deliver a package for me? Arlington, TX How can I contact ? What is ? When and where does operate? Who is driving my ? What platform(s) is available on? How many people will I share a ride with? How do I get the app? How do I create a account? Why does need my credit card number? Which commuter benefits cards can I use to pay for ? Can I pay for my ride with cash? How do I pay for with my commuter benefits debit card? How do I cancel a ride? How do I book a ride? Can I book a ride over the phone? Where do I wait for my ? How do I know when my will arrive? How much does a ride cost? My driver was great! How do I let them know? How do I retrieve something I left in a ? How do I reset my password? I am not receiving my temporary password! I had an issue with my ride. How can I let you know? Why is my place pin in the middle of the ocean? Can I ride with my pet? I am a wheelchair passenger. Do you have vehicles that can accommodate me? The Four Rules of Can my child ride with ? Can I smoke or use an electronic cigarette in my ? Can I eat in the vehicle? West Sacramento, CA When and where does operate? What is ? Who is driving my ? How many people will I share with? What platform(s) is the app available on? How do I get the app? How do I create an account? How do referrals and ride credits work? Why does need my credit card number? Which commuter benefits cards can I use to pay for ? How do I pay for with my commuter benefits debit card? How do I book a ride? Can I book a ride over the phone? How much does a ride cost? How do I pay for a ride? What is the Pass? Where do I wait for my ? My driver was great! How do I thank them? How do I retrieve something I left in a ? Can I change my destination once I'm in the car? Why is my place pin in the middle of the ocean? How do I reset my password? I'm not receiving my temporary password! Can I ride with my pet? The Four Rules of Can my child ride with ? Can I smoke or use an electronic cigarette in my ? Can I eat in the -cle? Can deliver a package for me? King County, WA...